The Pandemic has affected all of us, and the collision repair business is no different. Most insurance companies no longer put their adjusters in the field for inspections and estimates. They will ask for you to email several pictures by which they will provide an estimate.
Collision Repair Process
We know how to guide you through this complicated process.
Navigating the Repair Process
Our experience has shown that over 98% of these estimates have additional damage. Once the vehicle is at a shop, the vehicle is disassembled, and if additional damage is found, a supplemental damage estimate is sent to the Insurance company. The shop typically is paid for these supplements, and the customer is not responsible. It is very important that you choose a shop that is an advocate for you, not the insurance company. If you wish, at no charge or commitment, we offer to take these pictures and provide them to you to send to your Insurance Company. It has been our experience, the better the pictures, the better the estimate.
Insurance Company Approved Body Shops
By North Carolina law you're entitled to have your vehicle repaired at the shop of your choice. All the major insurance companies contract with shops so they can control their cost. The shops are known as DRP's (direct repair facilities). Depending on the insurance company, they are known as "approved shops", or "blue ribbon shops". Many of these shops are owned by chains that are out of state. They rely on insurance companies to direct work to them. We are not a DRP for any insurance company. You are our customer, and we guarantee your vehicle will be repaired to its pre-loss condition.
